Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
Quantity | Price | Discount |
---|---|---|
List Price | $21.95 | |
1 - 24 | $18.66 | 15% |
25 - 99 | $13.61 | 38% |
100 - 249 | $13.17 | 40% |
250 - 499 | $12.73 | 42% |
500 + | $12.51 | 43% |
$21.95
Book Information
Publisher: | Amacom |
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Publish Date: | 04/07/2010 |
Pages: | 170 |
ISBN-13: | 9780814415382 |
ISBN-10: | 0814415385 |
Language: | English |
What We're Saying
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization by Leonardo Inghilleri and Micah Solomon, AMACOM, 170 pages, $21. 95, Hardcover, April 2010, ISBN 9780814415382 Customer service. Everyone expects it to be good, yet we don’t say much when it is. READ FULL DESCRIPTION
Micah Solomon follows up his book Exceptional Service, Exceptional Profit, a book he co-authored with Leonardo Inghilleri, with a new book written just by him, titled, High-tech, High-touch Customer Service. Taking some of the core values of good service and applying them to the increasing level of technology that's involved in our interactions, Solomon tells stories and shares insights about best practices in this constantly changing, yet fundamentally human business landscape we exist in. I sent Micah a few questions after reading the book, and his answers are below. READ FULL DESCRIPTION