Issue 153 | Published May 17, 2017

The Operational Excellence Manifesto The Operational Excellence Manifesto
By Joseph F. Paris Jr.

Published May 17, 2017 10:30 a.m. - “There must be a difference between excellence in operations, or process excellence, and operational excellence. Simply put, excellence in operations is efficiency, doing things right, but operational excellence is effectiveness, doing the right things.”
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How to Win by Being Your Own Worst Enemy How to Win by Being Your Own Worst Enemy
By Bryce G. Hoffman

Published May 17, 2017 10:30 a.m. - “Many of the business tools we have relied on for decades no longer work in a world where incremental improvement is not enough to stay in business, let alone succeed in it. We need new processes, new methodologies, and new ways of thinking.”
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G.R.I.T.: The Stuff of Leaders and Champions G.R.I.T.: The Stuff of Leaders and Champions
By Scott Petinga

Published May 17, 2017 10:30 a.m. - “Success is rarely, if ever, easily obtained. It rises from the ashes of multiple failures like the proverbial phoenix, having to be fought for, chased and desired above all else.”
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Capitalists Arise! Capitalists Arise!
By Peter Georgescu

Published May 17, 2017 10:30 a.m. - “The bull market is setting historical records, and the unemployment rate seems reasonable again, so most casual observers—meaning almost all of the media—think America is back on track and growing. Nothing could be further from the truth.”
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Learning to Recognize Your Leadership Gap Learning to Recognize Your Leadership Gap
By Lolly Daskal

Published May 17, 2017 10:30 a.m. - “It’s the one problem that even some of the most successful CEOs I’ve worked with never see coming and have no idea how to resolve. The problem is that one day, suddenly, what once worked so well to propel their rise stops working.”
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Bringing Passion and Evangelism Together in Your Business: The Unquenchable Spirit of Co-Creation Bringing Passion and Evangelism Together in Your Business: The Unquenchable Spirit of Co-Creation
By David Nour

Published May 17, 2017 10:30 a.m. - “Do you co-create value with others? Do you understand—deep in your gut—that you cannot succeed in the future by going at it alone?”
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Issue 152

Why NEVER to Give Another Elevator Speech: Surprising Ways to Connect with Anyone, Anytime
April 19, 2017 - By: Sam Horn
152 “Never again give an elevator SPEECH. Never again explain what you do and/or what you’re trying to get a YES to. Never again ‘Tell people what you’re going to tell them.’ Instead, ask instead of explain.”


How Algorithmic Thinking Can Help You Think Smarter
April 19, 2017 - By: Ali Almossawi
152 “If one were to consider how best to make algorithms compelling to the broadest audience, it seems only natural to frame it as a tool for thinking, and a general-purpose one at that. One that can be applied to everyday problems that may have nothing at all to do with computers.”


The Competitive Advantage of a Talent Rich Organization
April 19, 2017 - By: Scott Wintrip
152 “When it comes to success in business, one measure alone can accurately predict the future—wealth of talent. The more talent wealth an organization has, the more successful that organization will be.”


The Downsides of the Urban Revival: The New Urban Crisis and How We Come to Grips With It
April 19, 2017 - By: Richard Florida
152 “In little more than a decade, the revitalization of our urban areas that I had predicted was giving rise to rampant gentrification and unaffordability, driving deep wedges between affluent newcomers and struggling longtime residents.”


Conflict Isn’t The Problem. It’s The Solution.
April 19, 2017 - By: Nate Regier, PhD
152 “When we mediate, manage, or reduce conflict, we necessarily reduce the energy available for productive problem-solving. When we respect the tension and use that energy to create instead of destroy, the results can be transformative.”



Issue 151

The Evolution of Customer Experience: From Consistency to Purpose
March 22, 2017 - By: Lior Arussy
151 “Customer Experience Design has gone through an evolution. To create true customer relevance, companies must raise their aim when designing their experience. Customer experience has a new higher bar: purpose.”


Powerful Tips for Overcoming Career Setbacks
March 22, 2017 - By: Bill Treasurer
151 “At some point, every leader is confronted with the reality that his or her leadership is seriously and substantially flawed. It is at this precise moment when a leader is faced with a choice: learn and grow or remain blindly loyal to ignorance.”


How to Transcend the Transactional: Fuel a Lifelong Love Affair with Your Customers and Employees
March 22, 2017 - By: Tara-Nicholle Nelson
151 “Those of us who have taken on business as our life’s work must now elevate our thinking. Dedicate yourself and your company to the endeavor of becoming an agent and facilitator of the transformations that people want to make in their lives.”


The Spark and the Grind: Secrets of the World’s Most Important Creators
March 22, 2017 - By: Erik Wahl
151 “This is the first truth you have to understand about creative endeavors: the spark comes to life at the expense of the grind. You will always run into problems when your efforts stop at the initial spark because rarely is the first spark the hottest and most potent.”


The Employee Experience: Expectations Alignment and Contracts
March 22, 2017 - By: Tracy Maylett & Matthew Wride
151 “The Employee Experience is the sum of perceptions employees have about their interactions with the organization in which they work, and an effective Employee Experience doesn’t come to pass without aligned expectations.”



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