Manifestos tagged with Pivot to the Future

Leading Loyalty: Cracking the Code to Customer Devotion
April 17, 2019 - By: Sandy Rogers, Leena Rinne, and Shawn Moon
“You build customer loyalty when the people in your organization show empathy for customers, take responsibility for helping them reach their real goals, and treat them generously. Earning loyalty is much more than teaching good service techniques.”
Reinventing Reinvention: Choosing the Continuous ‘Wise Pivot’ Over One-Time Transformation
April 17, 2019 - By: Omar Abbosh, Paul Nunes, and Larry Downes
“It turns out that the best response to constant and potentially devastating change is continuous rebalancing of an energized innovation portfolio, applied with as much creativity to older parts of your business as it is to the new. We call this self-renewing process ‘The Wise Pivot.’”

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