Manifestos tagged with Leena Rinne

Leading Loyalty: Cracking the Code to Customer Devotion
April 17, 2019 - By: Sandy Rogers, Leena Rinne, and Shawn Moon
“You build customer loyalty when the people in your organization show empathy for customers, take responsibility for helping them reach their real goals, and treat them generously. Earning loyalty is much more than teaching good service techniques.”

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