Issue 91 - 05 | Generating Repeat BusinessBy Richard Shapiro
Published Feb. 22, 2012 11:00 a.m.
About Richard Shapiro | Richard Shapiro is the Founder and President of The Center For Client Retention (TCFCR), which provides research, training and consulting services to Fortune 500 corporations on how to improve the customer experience. As an influential force within the customer relationship market research industry, Shapiro has been interviewed by The New York Times, the Associated Press, The Wall Street Journal, the Boston Globe, Newsday, The Today Show, ABC World News Tonight and CBS News as an industry expert. His first book is The Welcomer Edge: Unlocking the Secrets to Repeat Business.www.richardrshapiro.com