Issue 83 - 03 | Reputation Rules: Don’t Neglect Your Company’s Most Precious AssetBy Daniel Diermeier
Published June 8, 2011 10:00 a.m.
Trust is now an essential part of business success. Yet trust in U.S. business has substantially dropped over the last decade. While trust in business is still higher in developing countries, Non-governmental organizations (NGOs) are on a par with businesses in emerging markets and more trusted in developed markets including the United States. These data suggest that business can no longer rely on a trust reservoir. Rather trust needs to be earned.
Companies have not responded to these changes. Their reputational risk has increased dramatically, but their capabilities have stayed the same. The result is one crisis chasing another and the long-term erosion of public trust in private enterprise.”
About Daniel Diermeier | Daniel Diermeier is the IBM Distinguished Professor of Regulation and Competitive Practice and Director of the Ford Motor Company Center for Global Citizenship, Kellogg School of Management, Northwestern University. He is the author of the recently released book Reputation Rules: Strategies for Building your Company’s Most Valuable Asset (McGraw-Hill, April 2011).