Issue 63 - 04 | Decide to Say Sorry: The “Peace Process” for Growing Your BusinessBy Jeanne Bliss
Published Oct. 15, 2009 12:56 a.m.
About Jeanne Bliss | Jeanne Bliss pioneered the role of the Chief Customer Officer, holding the first ever CCO role for over 20 years at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations. She is now the President of CustomerBliss, where her clients include AAA, St. Jude’s Children’s Hospital, Johnson & Johnson, The US Postal System, and Brooks Brothers. She is the bestselling author of Chief Customer Officer: Getting Past Lip Service to Passionate Action and I Love You More than My Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Times and Bad. Would You Do That to Your Mother? is Jeanne’s fourth book.http://www.customerbliss.com/
View 3 other manifestos by this author