30



Share This



Issue 30 - 05 | How to Become a Customer Action Hero in 10 Steps

By Jeanne Bliss
Published Jan. 10, 2007 2:33 a.m.
“Rate your experience from 1 to 10.” “Would you recommend our company?” We ask the questions of our customers. But what do we do with their answers? Jeanne Bliss gives us the action plan to actually make our customers happy with our services.

About Jeanne Bliss | Jeanne Bliss pioneered the role of the Chief Customer Officer, holding the first ever CCO role for over 20 years at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations. She is now the President of CustomerBliss, where her clients include AAA, St. Jude’s Children’s Hospital, Johnson & Johnson, The US Postal System, and Brooks Brothers. She is the bestselling author of Chief Customer Officer: Getting Past Lip Service to Passionate Action and I Love You More than My Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Times and Bad. Would You Do That to Your Mother? is Jeanne’s fourth book.

http://www.customerbliss.com/

View 3 other manifestos by this author

Related Books

9780735217812
The "make Mom Proud" Standard for How to Treat Your Customers
Hardcover  (9780735217812) 
Published 05/2018  by Portfolio 
Price: $15.39 to $21.60
9781119047605
How to Build Your Customer-Driven Growth Engine
Hardcover  (9781119047605) 
Published 06/2015  by Jossey-Bass 
Price: $17.64 to $22.40
9781591844419
Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad
Paperback  (9781591844419) 
Published 10/2011  by Portfolio 
Price: $12.80
Search manifestos:

Recent Popular Manifestos



View all




TWITTER