Issue 129 - 05 | The New Leadership Paradigm—Everyone, Every time, No Exception!

By Lior Arussy
Published May 13, 2015 11:00 a.m.
“Organizations and leaders are facing today the convergence of three mega trends that are reshaping their value proposition, their customer relationships, and their talent engagement. Alone, each of these mega trends is a significant challenge to face. Together they present either an existential threat to the business or an evolutionary opportunity. And, by and large, most leaders are neither ready nor equipped to address these changes.”

About Lior Arussy | One of the world’s authorities on customer experience, customer centricity and transformation, Lior Arussy delivers results. His strategic framework converts organizations from product to customer-centricity.

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