Issue 118 - 05 | How to Unlock Employee Ideas to Power Your OrganizationBy Alan G. Robinson & Dean M. Schroeder
Published June 11, 2014 9:00 a.m.
Interestingly, the best solution to this problem involves the same people who have been bearing the brunt of the cost so far: front-line employees. Every day, these people see many problems and opportunities that their managers do not. They have plenty of ideas to improve productivity, responsiveness and customer service, for new and better products and services, or to enhance their organizations in other ways. Yet organizations generally pay little attention to soliciting these ideas, believing there is not much value in them. […]
It is time to change the way we run our organizations. Today, a growing number of organizations are becoming very good at promoting front-line ideas, and as a result are reaching extraordinary levels of performance. Rather than being directed and driven from the top, these idea-driven organizations are directed from the top but driven by ideas from the bottom. Their collective experiences allow us to ferret out what works, and what doesn’t when it comes to managing front-line ideas. In this article, we provide a brief overview of the most important principles involved in creating such an organization.”
About Alan G. Robinson & Dean M. Schroeder | Alan Robinson has authored or coauthored seven books and more than sixty articles. He teaches at the Isenberg School of Management at the University of Massachusetts at Amherst. Dean M. Schroeder has authored or coauthored three books and more than eighty articles. He is the Herbert and Agnes Schulz Professor of Management at Valparaiso University in Indiana.www.idea-driven.com