Issue 139

Fast Coaching for Busy People: How to Coach in 10 Minutes or Less
Published March 16, 2016 - By Michael Bungay Stanier

“Coaching’s something everyone can do, do quickly, and do in a way that will have a significant impact on performance and satisfaction. But to make it work for the time-crunched manager, you need to follow three principles.”

The New Way to Get Noticed
Published March 16, 2016 - By Barbara Cave Henricks & Rusty Shelton

“Media and information are everywhere, and billions of us are habitually tuning in throughout the day, beginning with that morning smart phone check. … Not only is there opportunity to create content and display it on the virtual billboard that exists online, but there is a chance to create a strategy for capturing even more value from your messages.”

Issue 138

Ignite Change: How Empathetic Communication Helps You Illuminate a Path that People Will Want to Follow
Published Feb. 17, 2016 - By Nancy Duarte & Patti Sanchez

“This is our manifesto for change communications and, more specifically, for leaders who want to inspire others to understand and follow their vision for change, over and over again.”

Kill Your Darlings: How High Performers Achieve Extraordinary Growth
Published Feb. 17, 2016 - By Al Pittampalli

“High performers are not only receptive to information that might threaten their favored beliefs, they go out of their way to seek it out themselves. In doing so, they kill their darlings.”

Culturally Intelligent Innovation: Diversity × CQ = Better Solutions
Published Feb. 17, 2016 - By David Livermore

“Diversity is undoubtedly one of the best sources of innovation. But it’s not automatic. Diversity by itself does not lead to better solutions. Cultural intelligence, or CQ, is the differentiating factor.”

Make People Love Your Brand Instantly: The Powerful Attraction of Love-At-First-Sight Names
Published Feb. 17, 2016 - By Alexandra Watkins

“Most firms fear that if their name is unconventional, they won’t be taken seriously. But a clever business name is your welcome mat. It suggests, ‘We’re lots of fun and you’re going to love working with us!’”

There is Nothing Wrong with You: The Entrepreneurial Personality Type (EPT) and the Future of Everything
Published Feb. 17, 2016 - By Alex Charfen

“From the very beginning of human society, a part of the population has consistently driven our positive evolution. The have made enormous contributions to the world, and yet today they are often the first to be medicated, jailed, or put in rehab.”

Issue 137

Consumer Engagement: Holy Grail or Fool’s Gold?
Published Jan. 27, 2016 - By Bob Nease

“Before diving into a serious consumer engagement effort, every leader should be aware of three facts: 1. Engagement is an unnatural act. 2. Engagement is a means, not an end. 3. Behavior trumps engagement. Understanding these three truths helps focus our attention on what really matters.”

It’s Time To Drive “Customer Obsession” From The Top
Published Jan. 27, 2016 - By Joseph Michelli

“Just as all roads lead to Rome, all strategies must lead to the delighted customer, and the fewer twists and turns along the way, the better. That’s the directive handed down by the gods of globalization and cyberspace, who’ve decreed that customers can jump from one company to another on a whim.”

The Art of Supportive Confrontation: An Essential Element in Creative Conflict
Published Jan. 27, 2016 - By Flip Brown

“Even when issues do not create the appearance of conflict, there are many times when we fail to take the initiative to have the conversations we truly want or need to have because of our fear—which may conscious or subconscious—of creating unpleasant reactions in the other. So what’s a worker to do?”

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