Issue 152

Why NEVER to Give Another Elevator Speech: Surprising Ways to Connect with Anyone, Anytime
152
Published April 19, 2017 - By Sam Horn

“Never again give an elevator SPEECH. Never again explain what you do and/or what you’re trying to get a YES to. Never again ‘Tell people what you’re going to tell them.’ Instead, ask instead of explain.”

Conflict Isn’t The Problem. It’s The Solution.
152
Published April 19, 2017 - By Nate Regier, PhD

“When we mediate, manage, or reduce conflict, we necessarily reduce the energy available for productive problem-solving. When we respect the tension and use that energy to create instead of destroy, the results can be transformative.”

The Competitive Advantage of a Talent Rich Organization
152
Published April 19, 2017 - By Scott Wintrip

“When it comes to success in business, one measure alone can accurately predict the future—wealth of talent. The more talent wealth an organization has, the more successful that organization will be.”


Issue 151

How to Transcend the Transactional: Fuel a Lifelong Love Affair with Your Customers and Employees
151
Published March 22, 2017 - By Tara-Nicholle Nelson

“Those of us who have taken on business as our life’s work must now elevate our thinking. Dedicate yourself and your company to the endeavor of becoming an agent and facilitator of the transformations that people want to make in their lives.”

The Spark and the Grind: Secrets of the World’s Most Important Creators
151
Published March 22, 2017 - By Erik Wahl

“This is the first truth you have to understand about creative endeavors: the spark comes to life at the expense of the grind. You will always run into problems when your efforts stop at the initial spark because rarely is the first spark the hottest and most potent.”

The Employee Experience: Expectations Alignment and Contracts
151
Published March 22, 2017 - By Tracy Maylett & Matthew Wride

“The Employee Experience is the sum of perceptions employees have about their interactions with the organization in which they work, and an effective Employee Experience doesn’t come to pass without aligned expectations.”

How to Play With Fire: Equip Your Next Generation of Leaders to Deal with Anything
151
Published March 22, 2017 - By Digby Scott

“The vast majority of organizations put too much leadership development emphasis on people who are already in traditional leadership roles. And not enough on the people who are the promise of the future.”

The Evolution of Customer Experience: From Consistency to Purpose
151
Published March 22, 2017 - By Lior Arussy

“Customer Experience Design has gone through an evolution. To create true customer relevance, companies must raise their aim when designing their experience. Customer experience has a new higher bar: purpose.”

Powerful Tips for Overcoming Career Setbacks
151
Published March 22, 2017 - By Bill Treasurer

“At some point, every leader is confronted with the reality that his or her leadership is seriously and substantially flawed. It is at this precise moment when a leader is faced with a choice: learn and grow or remain blindly loyal to ignorance.”


Issue 150

Enter Mindfulness: Money Advice in Uncertain Times
150
Published Feb. 22, 2017 - By Jonathan K. DeYoe

"Something in our approach to personal finance must shift. The search outside ourselves for answers is getting us nowhere. … What we need is not more financial intelligence. What we need is emotional intelligence. What we need is mindfulness."



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