By Chip R. Bell & John R. Patterson
Published June 8, 2011 - “Today’s customers are already picky (all about value), fickle (reluctant to show loyalty), vocal (quick to comment on poor or indifferent service) and vain (only interested in tailor-made offerings). Armed with a computer and a network, the new normal customer becomes wired and dangerous if frustrated.”
By Paul Stoltz & James Reed
Published June 8, 2011 - “What does it really take to win, keep, and flourish in the best jobs? Let’s begin by shattering a sacred assumption. If you want a good job, it’s all about qualifications. Put another way, the best way to increase your chances of getting a great job is by upgrading your skills. Right? Wrong!”
By Daniel Diermeier
Published June 8, 2011 - "Trust is now an essential part of business success. [...] Companies have not responded to these changes. Their reputational risk has increased dramatically, but their capabilities have stayed the same. The result is one crisis chasing another and the long-term erosion of public trust in private enterprise.”
By Vernice “Flygirl” Armour
Published June 8, 2011 - “You HAVE permission to Engage! Notice, the emphasis is on the word ‘have.’ That’s because you already possess your own permission to engage. I’m not giving it to you. In fact, I can’t."
By Chuck Martin
Published June 8, 2011 - “We’re in the midst of a revolution bigger than the TV or PC and businesses of all types and sizes will be faced with how to deal with it. Not only are many businesses not ready, others are totally unaware."
By Jeremie Kubicek
Published June 8, 2011 - “I believe we need to systematically transform the leadership culture from a dominating system to a liberating system. I believe it starts one leader at a time. Each leader must play a part in this transformation by thinking differently about the way they lead if we are to ever see true ‘Change in the World.’”