By Judy Worth & Tom Shuker
Published July 10, 2013 - “In healthcare, understanding value to the patient customer is too often limited to reviewing patient satisfaction survey scores. ... Another tool we’d like to see [used] on a regular basis is following a typical patient’s journey end to end.”
By Barbara Annis & John Gray, Ph.D.
Published July 10, 2013 - “We need a new level of conversation, to include each other and participate with each other more successfully. We need a better understanding of why men and women think and act as they do, to see the strength in the complement of those differences. We need to be more gender-intelligent.”
By Joe Azelby & Bob Azelby
Published July 10, 2013 - “If you want to impart a lesson and have it stick in the minds of your audience, it is best to do it within a story … stories go deep under your skin and penetrate both the conscious and subconscious mind. We want to share a few memorable stories from our 'Growing Up Jersey' collection that we draw upon today to help us lead large complex businesses.”
By Dan Clark, CSP, CPAE
Published July 10, 2013 - “We achieve success by doing what is necessary to get what we want, but often end up in a completely different physical and emotional place than we thought we would be. It’s like the pilot who, because his course was off by just one degree, by the time he returned to the same longitude was lost”
(or, How to Rise Above the Suffering in Your Work Life)
By Cy Wakeman
Published July 10, 2013 - “People have come to believe that suffering is a part of working life. But it is still possible to find people who are performing well and are happy. This article will provide you with some tips for how you too can be a happy, high performer—a high value player.”
By David Newman
Published July 10, 2013 - “Bad news: Marketing for the sake of marketing is broken. Kaput. Finished.
Smart marketing is all about helping you generate MORE leads, BETTER prospects, and BIGGER sales. Period.
Good news: That also happens to be the purpose of this cheeky, powerful little manifesto you’re reading right now.”