Manifestos tagged with Perfecting Patient Journeys


If It’s Good Enough for Cars… How Lean Manufacturing Principles Can Help Heal What Ails Us In the Healthcare Business
July 10, 2013 - By: Judy Worth & Tom Shuker
“In healthcare, understanding value to the patient customer is too often limited to reviewing patient satisfaction survey scores. ... Another tool we’d like to see [used] on a regular basis is following a typical patient’s journey end to end.”

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