Manifestos tagged with Management


The Art of Adherence
May 15, 2013 - By: Lee J. Colan, PhD & Julie Davis-Colan
“Achieving adherence is simple but not necessarily easy. It takes skill and creativity to continually nurture focus, competence, and passion with your team. This is why we call it the art of adherence.”
It's Smart to Suck (Sometimes)
April 10, 2013 - By: Jake Breeden
“Pride pulls us to do things well, and shame pushes us away from doing things poorly. But in certain critical times—especially when it’s time to do something new—these emotions push and pull us in unwise directions. Sometimes doing your very best is the very worst decision. In fact, sometimes it’s smart to suck.”
Customer Service is Not a Department
April 10, 2013 - By: Lee Cockerell
“As an executive, you may never see or speak to a customer, but you model how they should be treated with every interaction you have, with vendors, creditors, suppliers, and especially your employees. Treat everyone with sincerity and respect and it will trickle down to your customers.”
Fitting in and Standing Out: Shifting Mindsets from Taking to Giving
April 10, 2013 - By: Adam Grant
“We face a tension between two competing motivations: fitting in and standing out. On the one hand, we want to belong—to experience similarity with others. On the other hand, we want to feel unique—to differentiate ourselves from others.”
How to Boost Your Bottom Line... And Save the Planet, Too
April 10, 2013 - By: Mark R. Tercek
“If you want your company to thrive, you will need to be bold, think big, and be aggressive about pursuing business opportunities that work with the environment, not against it.”
Lay Off Your Buildings, Not Your People!
March 13, 2013 - By: Maynard Webb
“When I began my career, everyone “went” to work ... if you weren’t inside the office, you weren’t able to work. Offices and office hours actually made sense. Now it’s an unbelievably outdated concept.”
Innovation Begins Here: How to Become the Hero in the Hero’s Journey
March 13, 2013 - By: Brian Solis
“Each of you has his or her own path to follow, and what you do next is yours and only yours to define. While that may sound either trite, abstract, or both, the future does in fact begin with you and will be defined by you.”
Service Failure: Do You Really Care About Your Customer?
Jan. 16, 2013 - By: Jeff Toister
“Executives may claim to care about their customers, but their actions frequently suggest just the opposite. ... I know what you are thinking. You’re different. ... Still, do you really care about customer service?”

Forget Today: Start at the End
Jan. 16, 2013 - By: Dave Lavinsky
“In business, as in everything else, you need to have a clear vision of where you want to go. Then, and only then, can you create a plan to follow to get you there. The key is to “start at the end.” Figure out where you want to go. And then you can reverse engineer the path to get there.”
Why It Pays to Be Likeable
Jan. 16, 2013 - By: Dave Kerpen
“The speed and ease with which information travels—the good, the bad and the ugly—is faster than ever before, and only accelerating. Today, the brands that succeed aren’t the ones that spend the most money on disruptive advertising—they’re the ones that spend the most money on creating valuable, meaningful products and customer service.”



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