Manifestos tagged with Leadership


Service Failure: Do You Really Care About Your Customer?
Jan. 16, 2013 - By: Jeff Toister
“Executives may claim to care about their customers, but their actions frequently suggest just the opposite. ... I know what you are thinking. You’re different. ... Still, do you really care about customer service?”

Why It Pays to Be Likeable
Jan. 16, 2013 - By: Dave Kerpen
“The speed and ease with which information travels—the good, the bad and the ugly—is faster than ever before, and only accelerating. Today, the brands that succeed aren’t the ones that spend the most money on disruptive advertising—they’re the ones that spend the most money on creating valuable, meaningful products and customer service.”
We Are All Artists Now
Nov. 14, 2012 - By: Seth Godin
“We know how much you care, and it’s a shame that the system works overtime to push you away from the people and the projects you care about. The world does not owe you a living, but just when you needed it, it has opened the door for you to make a difference.”
Uncommon Wisdom: Why Great Leaders Don’t Reward Results
Oct. 10, 2012 - By: Eric C. Sinoway
“The framework of this manifesto will help managers and leaders identify the employees who represent the future of their business, and it will help them spot and eliminate the organizational vampires that may kill it.”
Trust-and-Track: A New Approach to Small Business Success
Oct. 10, 2012 - By: Nick Sarillo
“At the core of trust-and-track is an optimistic belief about people. I have always believed that if you trained people right and took care of them, they would do the right thing for both themselves and the business.”
Timeless Leadership for a New World
Oct. 10, 2012 - By: Erika Andersen
“Even though our leadership choices are no longer life-or-death (for the most part), unpredictable local and global economies, new business models arising from shifts in technology and consumer buying patterns, and a changing workforce mean that it’s critical for organizations to have strong and flexible leaders.”
The Connected Company: How Distributed Organism Businesses are Rising Against the Machine to Build a More Connected World
Oct. 10, 2012 - By: Dave Gray
“Companies are not really machines, so much as complex, dynamic, growing systems. After all, companies are really just groups of people who have banded together to achieve some kind of purpose.”
8 Tips for Managing Your Personal Brand
Sept. 12, 2012 - By: Rodger Dean Duncan
“Face it. For good or ill, you have a personal brand. In fact, in the eyes of others, you are your personal brand. ... Your reputation is your brand. Your brand is your reputation. And it makes a world of difference in every relationship you have.”
Cure the (Self-Inflicted) Chaos First
Aug. 8, 2012 - By: Karen Martin
“More than 80 percent of improvement efforts fail to make a discernible difference in overall business performance, regardless of the improvement methodology in use. The reason isn’t a flaw in the methodologies, but a flaw inside of companies.”
How Perceptions Shape Realities
Aug. 8, 2012 - By: Baldev Seekri
“Whereas methodology, milestones and measurements are extremely important for any journey of achievement and they have their place in the execution stage of the journey, what is required in the earliest stage of the journey is to make the participants of the journey perceive the worthiness of the task at hand.”



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