Manifestos tagged with


The Evolution of Customer Experience: From Consistency to Purpose
March 22, 2017 - By: Lior Arussy
“Customer Experience Design has gone through an evolution. To create true customer relevance, companies must raise their aim when designing their experience. Customer experience has a new higher bar: purpose.”
Powerful Tips for Overcoming Career Setbacks
March 22, 2017 - By: Bill Treasurer
“At some point, every leader is confronted with the reality that his or her leadership is seriously and substantially flawed. It is at this precise moment when a leader is faced with a choice: learn and grow or remain blindly loyal to ignorance.”
How to Transcend the Transactional: Fuel a Lifelong Love Affair with Your Customers and Employees
March 22, 2017 - By: Tara-Nicholle Nelson
“Those of us who have taken on business as our life’s work must now elevate our thinking. Dedicate yourself and your company to the endeavor of becoming an agent and facilitator of the transformations that people want to make in their lives.”
The Spark and the Grind: Secrets of the World’s Most Important Creators
March 22, 2017 - By: Erik Wahl
“This is the first truth you have to understand about creative endeavors: the spark comes to life at the expense of the grind. You will always run into problems when your efforts stop at the initial spark because rarely is the first spark the hottest and most potent.”
The Employee Experience: Expectation Alignment and Contracts
March 22, 2017 - By: Tracy Maylett & Matthew Wride
“It’s hard to meet expectations when you don’t know what they are. Yet, that’s exactly how many organizations and managers behave—as if their employees do not have any expectations. We can assure you that they do.”
Enter Mindfulness: Money Advice in Uncertain Times
Feb. 22, 2017 - By: Jonathan K. DeYoe
"Something in our approach to personal finance must shift. The search outside ourselves for answers is getting us nowhere. … What we need is not more financial intelligence. What we need is emotional intelligence. What we need is mindfulness."
What If Everyone Brought Their Soul to Work?
Feb. 22, 2017 - By: Scott Moorehead & Ryan McCarty
“What if we told you that profit can be the fuel that empowers you to do some serious good in the world? What would happen if we intentionally tore down those walls that separate us from going to work and giving back—where everyone was given permission to do good while they did their work?”
Death or Glory in the Digital Age of Marketing
Feb. 22, 2017 - By: Ben Legg
“To succeed in this new world, the marketing function needs to reinvent itself fast, and it won’t be easy. The number of marketing technology platforms and available ad formats are in the thousands and ever-changing.”
Want to be a Great Leader? Learn to “Be the Fulcrum”®
Feb. 22, 2017 - By: Mike Lerario
“More often than not, what makes a leader great is the effort and energy that they put into their development and the understanding of their situation. But effort alone is not enough. To be truly great, a leader must also find balance.”
Seizing Success: How Mindset Makes It Happen
Feb. 22, 2017 - By: Baldev Seekri
“While methodology and management of success are certainly essential pieces, the total answer resides in attitude—the mindset that defines the quality of our life and is the architect of our successes and failures.”



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