By Jeanne Bliss Published Jan. 9, 2007 8:33 p.m.
“Rate your experience from 1 to 10.” “Would you recommend our company?” We ask the questions of our customers. But what do we do with their answers? Jeanne Bliss gives us the action plan to actually make our customers happy with our services.
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About Jeanne Bliss | Jeanne is the author of I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad. She learned firsthand about the customer bond while working as a customer service pioneer at Lands’ End under founder Gary Comer. She went on to hold the chief customer position at Allstate, Coldwell Banker, Microsoft and Mazda. Today her firm, CustomerBLISS, consults with companies around the world, teaching and guiding them to honor both the people who work for them and those who buy from them every day. Her first book, Chief Customer Officer (Jossey-Bass, 2006) was based on 25 years of reporting to the CEOs of five major corporations. You can learn more at customerbliss.com.
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