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Issue 30 - 05 | How to Become a Customer Action Hero in 10 Steps
By Jeanne Bliss Published Jan. 10, 2007 2:33 a.m.

“Rate your experience from 1 to 10.” “Would you recommend our company?” We ask the questions of our customers. But what do we do with their answers? Jeanne Bliss gives us the action plan to actually make our customers happy with our services.

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About Jeanne Bliss | Jeanne Bliss pioneered the Chief Customer Officer position, holding the role for over twenty years at Lands’ End, Allstate, Coldwell Banker, Mazda, and Microsoft. Since 2002 she has led CustomerBliss, a leading customer experience transformation company where she helps companies achieve customer-driven growth. She is a worldwide keynote speaker, and co-founder of the Customer Experience Professionals Association. Jeanne Bliss is the bestselling author of Chief Customer Officer: Getting Past Lip Service to Passionate Action and I Love You More than My Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Times and Bad.

www.customerbliss.com

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