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The Evolution of Customer Experience: From Consistency to Purpose
March 22, 2017 - By: Lior Arussy
“Customer Experience Design has gone through an evolution. To create true customer relevance, companies must raise their aim when designing their experience. Customer experience has a new higher bar: purpose.”
The New Leadership Paradigm—Everyone, Every time, No Exception!
May 13, 2015 - By: Lior Arussy
“Organizations and leaders are facing today the convergence of three mega trends that are reshaping their value proposition, their customer relationships, and their talent engagement. … And, by and large, most leaders are neither ready nor equipped to address these changes.”

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