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Citizen Innovator
April 26, 2006 - By: Eric Von Hippel
Who knows the most about a product? The creator or the user? Take, for example, surfboards. There is a whole population of surfers whose everyday focus is to maximize their experience in taking a wave. The best experience is found using the best board. Thus, the experts are the users. Von Hippel shows us that across many industries, information technology especially, ...

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