Issue 107

If It’s Good Enough for Cars… How Lean Manufacturing Principles Can Help Heal What Ails Us In the Healthcare Business
July 10, 2013 - By: Judy Worth & Tom Shuker
107 “In healthcare, understanding value to the patient customer is too often limited to reviewing patient satisfaction survey scores. ... Another tool we’d like to see [used] on a regular basis is following a typical patient’s journey end to end.”



Issue 106

How to Get Employees to Manage Themselves
June 5, 2013 - By: Cali Ressler & Jody Thompson
106 “Employees don’t leave companies. They leave managers. [...] There has to be a better way to improve employee and manager relationships in order to maximize business success. The answer is simple. Manage the work, not the people.”


Right or Kind? Navigating the Soft Skills Revolution
June 5, 2013 - By: Maxine Kamin
106 “Do we care about talking to each other anymore, or are we settling for mostly texts, emails, tweets, and electronic quickies? [...] Let’s regroup and think about the advantages of face-to-face communication, what might get in the way, and types of skills that promote cooperation.”


Jazz-Leadership
June 5, 2013 - By: Penelope Tobin
106 “Traditional leadership has long looked like the orchestral conductor. But we’re living within a whirlwind of change, and the authoritarian individual, working to a fixed, detailed plan from a detached position of control, isn’t equipped to deal with it. [...] We need leadership in a new groove—jazz-leadership.”


Your Time is Your Life—Invest it Well
June 5, 2013 - By: Elizabeth Grace Saunders
106 “Now is a time of revolution—or perhaps more precisely evolution—in the world of personal productivity. Time management no longer offers sufficient support for people overwhelmed with the onslaught of responsibility and opportunity in today’s 24/7 world. The next step: Time Investment.”


Alternative Answers: The Class Divide in Investing, and How You Can Close It
June 5, 2013 - By: Bob Rice
106 “A class system has developed among investors over the past few decades. Elite money managers have used a proprietary set of tools to ride economic cycles ... Meanwhile, the rest of us all thought that “investing” was synonymous with buying stocks and bonds ... Fortunately, times have changed.”


The First 20 Hours: Secrets of Rapid Skill Acquisition
June 5, 2013 - By: Josh Kaufman
106 “I’m willing to wager there’s something in the back of your mind you’ve always wanted to learn how to do. [...] I have good news for you: picking up new skills is way easier than you think. Believe it or not, you can pick up the fundamentals of any new skill in about 20 hours.”



Issue 105

Monster Loyalty: How to Build Customer Loyalty like Lady Gaga
May 15, 2013 - By: Jackie Huba
105 “While known as much for her voice as for her over-the-top wardrobe, few recognize Lady Gaga for her stunning business acumen, which has earned her legions of loyal fans worldwide.”


Brains Favor the Ridiculously In Charge Leader
May 15, 2013 - By: Henry Cloud, Ph.D
105 “Leaders must establish some key boundaries in some very key areas if they want to get results. And, thanks to brain research, we now can scientifically get a peek into why the leaders who do establish these kinds of boundaries get the results that they get.”


Mentorship 2.0: How to Find the Mentor You Need
May 15, 2013 - By: Dorie Clark
105 “Waiting for a mentor to appear like a deus ex machina is a loser's game. Some people luck out, but most don't. This manifesto is about how to make your own luck—how to proactively identify the people you want in your life as mentors, cultivate real relationships, and look beyond the obvious.”




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