Issue 111

What is Customer Service?
Nov. 20, 2013 - By: Steve Curtin
111 “Too often, customer service is viewed as a department, a designated employee’s job role, or someone else’s responsibility. To expand on this narrow definition of customer service, I’d like to submit my own definition for consideration: Customer service is a voluntary act that demonstrates a genuine desire to satisfy, if not delight, a customer.”


Perfecting Your Pitch
Nov. 20, 2013 - By: Ron Shapiro
111 “How often do we come out of an important discussion or a negotiation and ponder what we could’ve done differently to achieve a better result? I decided to articulate a system that allows us to find and speak the ‘words that work’ so that we’re not left thinking ‘Oh I wish I had done/said that differently.’”



Issue 110

Making Decisions like Tomorrow Depends on It
Oct. 17, 2013 - By: Tom Rath
110 “No matter how healthy you are today, you can take specific actions to have more energy and live longer. Regardless of your age, you can make better choices in the moment. Small decisions—about how you eat, move, and sleep each day—count more than you think.”


INCREMENTALISM MUST DIE. NOW.
Oct. 17, 2013 - By: Eric Lowitt
110 “Our future is bright, but to capture the light we must embrace change. There are massive opportunities out there, requiring BOLD responses, and one change that must be made now: WE MUST ERADICATE INCREMENTALISM.”


Making It Happen! Shifting Your Focus from Something Else to It
Oct. 17, 2013 - By: Jones Loflin & Todd Musig
110 “Your lack of focus on it is dangerous. You are missing opportunities to deliver your best efforts at work. Your family is suffering from your inability to really engage with them, and you may even be shortening your life because you just won’t pay attention to it.”


Transforming Your Business To Be The Most Highly Recommended Brand In Your Category
Oct. 17, 2013 - By: Paul M. Rand
110 “Recommendations and word of mouth have always been important. But in the age of social media, they are essential. One-to-one communication has become one-to-millions.”


Smart Sales Managers Are the New Normal: A Crash Course in Generating More Revenue from Your Inside Sales Team in the Sales 2.0 Ecosystem
Oct. 17, 2013 - By: Josiane Feigon
110
“The dynamic Sales 2.0 ecosystem is digital, diverse, connected ... Managing a high-performing inside sales team by operating under the old sales rules just won’t work.”


From Burning Platform to Burning Ambition; How Leaders Sustain Change
Oct. 17, 2013 - By: Dr. Peter Fuda
110 “Leadership effectiveness is not a matter of intention; it’s a matter of impact. Every leader’s journey is unique. The good news, however, is that there are common threads in the experiences of those who’ve realized their leadership vision, and achieved a transformation in their organization.”



Issue 109

Success In 5 Easy Lessons
Sept. 11, 2013 - By: G. Richard Shell
109 “When everyone around you agrees on what success means, it is all too easy to blindly accept their ideas about what to do next. ... If you allow others to define your goals for you, then there is a pretty good chance you will end up holding a prize you did not choose and do not want. Define success for yourself. Then set out to achieve it.”


7 Principles to Upgrade Your Work and Life
Sept. 11, 2013 - By: Rana Florida
109 “The whole paradigm of work is changing, and many of us are still stuck under the thumb of the boss in our life when what we want is to be the boss of our own life. ... Do you really have to stifle your inner child, who is dying to come out and play in this dynamic new world? Is stultification the price of security? Is it asking too much to risk trying for more?”




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