Issue 138

Ignite Change: How Empathetic Communication Helps You Illuminate a Path that People Will Want to Follow
Feb. 17, 2016 - By: Nancy Duarte & Patti Sanchez
138 “This is our manifesto for change communications and, more specifically, for leaders who want to inspire others to understand and follow their vision for change, over and over again.”


Kill Your Darlings: How High Performers Achieve Extraordinary Growth
Feb. 17, 2016 - By: Al Pittampalli
138 “High performers are not only receptive to information that might threaten their favored beliefs, they go out of their way to seek it out themselves. In doing so, they kill their darlings.”


Culturally Intelligent Innovation: Diversity × CQ = Better Solutions
Feb. 17, 2016 - By: David Livermore
138 “Diversity is undoubtedly one of the best sources of innovation. But it’s not automatic. Diversity by itself does not lead to better solutions. Cultural intelligence, or CQ, is the differentiating factor.”


Make People Love Your Brand Instantly: The Powerful Attraction of Love-At-First-Sight Names
Feb. 17, 2016 - By: Alexandra Watkins
138 “Most firms fear that if their name is unconventional, they won’t be taken seriously. But a clever business name is your welcome mat. It suggests, ‘We’re lots of fun and you’re going to love working with us!’”


There is Nothing Wrong with You: The Entrepreneurial Personality Type (EPT) and the Future of Everything
Feb. 17, 2016 - By: Alex Charfen
138 “From the very beginning of human society, a part of the population has consistently driven our positive evolution. The have made enormous contributions to the world, and yet today they are often the first to be medicated, jailed, or put in rehab.”



Issue 137

Consumer Engagement: Holy Grail or Fool’s Gold?
Jan. 27, 2016 - By: Bob Nease
137 “Before diving into a serious consumer engagement effort, every leader should be aware of three facts: 1. Engagement is an unnatural act. 2. Engagement is a means, not an end. 3. Behavior trumps engagement. Understanding these three truths helps focus our attention on what really matters.”


It’s Time To Drive “Customer Obsession” From The Top
Jan. 27, 2016 - By: Joseph Michelli
137 “Just as all roads lead to Rome, all strategies must lead to the delighted customer, and the fewer twists and turns along the way, the better. That’s the directive handed down by the gods of globalization and cyberspace, who’ve decreed that customers can jump from one company to another on a whim.”


The Art of Supportive Confrontation: An Essential Element in Creative Conflict
Jan. 27, 2016 - By: Flip Brown
137 “Even when issues do not create the appearance of conflict, there are many times when we fail to take the initiative to have the conversations we truly want or need to have because of our fear—which may conscious or subconscious—of creating unpleasant reactions in the other. So what’s a worker to do?”


Bridge the Generational Divide and Build Sustainable Innovation
Jan. 27, 2016 - By: Robert F. Brands
137 “The U.S. business community is facing a war of intelligence attrition. Fortune 500s will see countless experienced knowledge workers walk out the door over the next two decades. … For even those companies that thrive on innovation, the numbers are daunting—and demand action.”


3 Strategies to Persuade Any Audience
Jan. 27, 2016 - By: Kenny Nguyen, Gus Murillo, Robert Killeen, Luke Jones
137 “While it takes skill and practice to be a great persuasive speaker, anyone can do it. It’s all about understanding your role as a speaker, knowing the audience you’re talking to, and appealing to your audience’s hearts and minds.”




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