Issue 89
Putting a Signature on Customer Experience
Dec. 7, 2011 - By: Michael T. Kanazawa
"Customer experience needs to be thought of as a strategic agenda item on par with and actually integrated with corporate strategy, managing the brand, and new product development. If you share that vision for your customer experience efforts, here are some strategic tools and ideas to help you do that.”
Dec. 7, 2011 - By: Michael T. Kanazawa
"Customer experience needs to be thought of as a strategic agenda item on par with and actually integrated with corporate strategy, managing the brand, and new product development. If you share that vision for your customer experience efforts, here are some strategic tools and ideas to help you do that.”
Issue 88
The 5,000 Year History of How We Lost Half Our Mind (Or How Blah-Blah-Blah Has Gradually Taken Over Our Lives)
Nov. 2, 2011 - By: Dan Roam
“Over the millenia, we have gradually purged our visual mind from our understanding of language, communications, and intelligence. ... It's time to bring our visual mind back.”
Nov. 2, 2011 - By: Dan Roam
“Over the millenia, we have gradually purged our visual mind from our understanding of language, communications, and intelligence. ... It's time to bring our visual mind back.”
Innovate or Perish! What’s Your Strategy?
Nov. 2, 2011 - By: Kevin & Jackie Freiberg and Dain Dunston
“It doesn’t matter what industry you are in, someone, somewhere right now is building a product, process or business model designed to kick your butt. If it’s you, then you define the rules by which others must play the game. If it’s NOT you, then you had better get comfortable playing by someone else’s rules.”
Nov. 2, 2011 - By: Kevin & Jackie Freiberg and Dain Dunston
“It doesn’t matter what industry you are in, someone, somewhere right now is building a product, process or business model designed to kick your butt. If it’s you, then you define the rules by which others must play the game. If it’s NOT you, then you had better get comfortable playing by someone else’s rules.”
Innovation You: Creating Growth
Nov. 2, 2011 - By: Jeff DeGraff
“Growth comes from developing a deeper understanding of the interplay of the forces and how to manage the tensions of conflict and cooperation. ... Our opportunities to become better and new—to become whole—to succeed, are discovered in the places where the world around us is growing and calls us to do the same.”
Nov. 2, 2011 - By: Jeff DeGraff
“Growth comes from developing a deeper understanding of the interplay of the forces and how to manage the tensions of conflict and cooperation. ... Our opportunities to become better and new—to become whole—to succeed, are discovered in the places where the world around us is growing and calls us to do the same.”
Crime and (the Lack of) Punishment
Nov. 2, 2011 - By: Neil Senturia
“I am passionate about great crimes and the criminals who commit them. But, I often wonder if the long arm of our law, the finest justice system in the world, is at times deeply corrupt, especially with regard to the most recent financial meltdown of 2008.”
Nov. 2, 2011 - By: Neil Senturia
“I am passionate about great crimes and the criminals who commit them. But, I often wonder if the long arm of our law, the finest justice system in the world, is at times deeply corrupt, especially with regard to the most recent financial meltdown of 2008.”
Success or Suckcess: It’s Up to Senior Management to Decide
Nov. 2, 2011 - By: Dan Hill
“Over the past 25 years, the breakthroughs in brain science have systematically documented that thought and emotion can’t be artificially separated and that, in fact, the capacity for emotion proceeded thought in evolutionary terms and continues to do so with every deliberation and act an employee makes.”
Nov. 2, 2011 - By: Dan Hill
“Over the past 25 years, the breakthroughs in brain science have systematically documented that thought and emotion can’t be artificially separated and that, in fact, the capacity for emotion proceeded thought in evolutionary terms and continues to do so with every deliberation and act an employee makes.”
Clickability: A Skill for Life
Nov. 2, 2011 - By: Dr. Rick Kirschner
“Whether the times are great, or the economy is in the tank, the people who do the best, who prosper and advance, are the people who know how to connect with other people and have it matter.”
Nov. 2, 2011 - By: Dr. Rick Kirschner
“Whether the times are great, or the economy is in the tank, the people who do the best, who prosper and advance, are the people who know how to connect with other people and have it matter.”
Issue 87
Guarding the Guards: Crushing the Bureaucratic Rules that Limit Success
Oct. 5, 2011 - By: Tom Rieger
“As managers are forced to do more with less [and] contend with limited resources ... many will begin to build walls to help protect their ability to meet their own local goals. Unfortunately, sometimes those walls become so high that those inside lose sight of the ultimate outcome. ”
Oct. 5, 2011 - By: Tom Rieger
“As managers are forced to do more with less [and] contend with limited resources ... many will begin to build walls to help protect their ability to meet their own local goals. Unfortunately, sometimes those walls become so high that those inside lose sight of the ultimate outcome. ”
How Unplanning Your Business Can Make It Happen Faster
Oct. 5, 2011 - By: Ian Sanders & David Sloly
“The problem with writing a fixed plan is that you can get stuck in amber mode. You get so bogged down with hypotheticals, financial modeling and revenue projections that your cool business idea gets stuck in a spreadsheet and the light never goes green.”
Oct. 5, 2011 - By: Ian Sanders & David Sloly
“The problem with writing a fixed plan is that you can get stuck in amber mode. You get so bogged down with hypotheticals, financial modeling and revenue projections that your cool business idea gets stuck in a spreadsheet and the light never goes green.”
Responding Effectively to Workplace Bullying: Managing Behavior at the Time of an Attack
Oct. 5, 2011 - By: Aryanne Oade
“This manifesto is written against a backdrop of increasing bullying at work. Its objective is to equip you with the interpersonal know-how and the insight you need to respond effectively to incidents of bullying workplace.“
Oct. 5, 2011 - By: Aryanne Oade
“This manifesto is written against a backdrop of increasing bullying at work. Its objective is to equip you with the interpersonal know-how and the insight you need to respond effectively to incidents of bullying workplace.“
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