Issue 152

The Downsides of the Urban Revival: The New Urban Crisis and How We Come to Grips With It
April 19, 2017 - By: Richard Florida
152 “In little more than a decade, the revitalization of our urban areas that I had predicted was giving rise to rampant gentrification and unaffordability, driving deep wedges between affluent newcomers and struggling longtime residents.”


How Algorithmic Thinking Can Help You Think Smarter
April 19, 2017 - By: Ali Almossawi
152 “If one were to consider how best to make algorithms compelling to the broadest audience, it seems only natural to frame it as a tool for thinking, and a general-purpose one at that. One that can be applied to everyday problems that may have nothing at all to do with computers.”


Why NEVER to Give Another Elevator Speech: Surprising Ways to Connect with Anyone, Anytime
April 19, 2017 - By: Sam Horn
152 “Never again give an elevator SPEECH. Never again explain what you do and/or what you’re trying to get a YES to. Never again ‘Tell people what you’re going to tell them.’ Instead, ask instead of explain.”


Conflict Isn’t The Problem. It’s The Solution.
April 19, 2017 - By: Nate Regier, PhD
152 “When we mediate, manage, or reduce conflict, we necessarily reduce the energy available for productive problem-solving. When we respect the tension and use that energy to create instead of destroy, the results can be transformative.”


The Competitive Advantage of a Talent Rich Organization
April 19, 2017 - By: Scott Wintrip
152 “When it comes to success in business, one measure alone can accurately predict the future—wealth of talent. The more talent wealth an organization has, the more successful that organization will be.”



Issue 151

How to Transcend the Transactional: Fuel a Lifelong Love Affair with Your Customers and Employees
March 22, 2017 - By: Tara-Nicholle Nelson
151 “Those of us who have taken on business as our life’s work must now elevate our thinking. Dedicate yourself and your company to the endeavor of becoming an agent and facilitator of the transformations that people want to make in their lives.”


The Spark and the Grind: Secrets of the World’s Most Important Creators
March 22, 2017 - By: Erik Wahl
151 “This is the first truth you have to understand about creative endeavors: the spark comes to life at the expense of the grind. You will always run into problems when your efforts stop at the initial spark because rarely is the first spark the hottest and most potent.”


The Employee Experience: Expectations Alignment and Contracts
March 22, 2017 - By: Tracy Maylett & Matthew Wride
151 “The Employee Experience is the sum of perceptions employees have about their interactions with the organization in which they work, and an effective Employee Experience doesn’t come to pass without aligned expectations.”


How to Play With Fire: Equip Your Next Generation of Leaders to Deal with Anything
March 22, 2017 - By: Digby Scott
151 “The vast majority of organizations put too much leadership development emphasis on people who are already in traditional leadership roles. And not enough on the people who are the promise of the future.”


The Evolution of Customer Experience: From Consistency to Purpose
March 22, 2017 - By: Lior Arussy
151 “Customer Experience Design has gone through an evolution. To create true customer relevance, companies must raise their aim when designing their experience. Customer experience has a new higher bar: purpose.”




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