Issue 83 - Published June 8, 2011
Why a Corrupted Service Covenant Has Made Customers Wired and Dangerous Why a Corrupted Service Covenant Has Made Customers Wired and Dangerous
By Chip R. Bell & John R. Patterson

Published June 8, 2011 10:00 a.m. - “Today’s customers are already picky (all about value), fickle (reluctant to show loyalty), vocal (quick to comment on poor or indifferent service) and vain (only interested in tailor-made offerings). Armed with a computer and a network, the new normal customer becomes wired and dangerous if frustrated.”
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Put Your Mindset to Work: The Secret Weapon in Winning, Keeping, and Flourishing in the Best Jobs Put Your Mindset to Work: The Secret Weapon in Winning, Keeping, and Flourishing in the Best Jobs
By Paul Stoltz & James Reed

Published June 8, 2011 10:00 a.m. - “What does it really take to win, keep, and flourish in the best jobs? Let’s begin by shattering a sacred assumption. If you want a good job, it’s all about qualifications. Put another way, the best way to increase your chances of getting a great job is by upgrading your skills. Right? Wrong!”
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Reputation Rules: Don’t Neglect Your Company’s Most Precious Asset Reputation Rules: Don’t Neglect Your Company’s Most Precious Asset
By Daniel Diermeier

Published June 8, 2011 10:00 a.m. - "Trust is now an essential part of business success. [...] Companies have not responded to these changes. Their reputational risk has increased dramatically, but their capabilities have stayed the same. The result is one crisis chasing another and the long-term erosion of public trust in private enterprise.”
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CLEARED HOT! CLEARED HOT!
By Vernice “Flygirl” Armour

Published June 8, 2011 10:00 a.m. - “You HAVE permission to Engage! Notice, the emphasis is on the word ‘have.’ That’s because you already possess your own permission to engage. I’m not giving it to you. In fact, I can’t."
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The Third Screen: Why Mobile Is a Game Changer The Third Screen: Why Mobile Is a Game Changer
By Chuck Martin

Published June 8, 2011 10:00 a.m. - “We’re in the midst of a revolution bigger than the TV or PC and businesses of all types and sizes will be faced with how to deal with it. Not only are many businesses not ready, others are totally unaware."
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Change In a Leader Can Change the World Change In a Leader Can Change the World
By Jeremie Kubicek

Published June 8, 2011 10:00 a.m. - “I believe we need to systematically transform the leadership culture from a dominating system to a liberating system. I believe it starts one leader at a time. Each leader must play a part in this transformation by thinking differently about the way they lead if we are to ever see true ‘Change in the World.’”
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