Issue 32 - Published March 7, 2007
The Upside of Assholes: Is there Virtue in Bad Workplace Behavior? The Upside of Assholes: Is there Virtue in Bad Workplace Behavior?
By Bob Sutton

Published March 7, 2007 9:42 a.m. - Bob Sutton employs his signature frankness to discuss whether the bad behavior of workplace bullies and jerks should be tolerated in the name of success. While referencing such famous assholes as Steve Jobs of Apple or Hall of Fame baseball player Ty Cobb, Sutton debates the value of getting results with a strategic temper ...
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How Toyota Can Save Your Life…At the Hospital How Toyota Can Save Your Life…At the Hospital
By Mark Graban

Published March 7, 2007 9:34 a.m. - It’s well-known that the safety standards of Toyota vehicles are singularly high due to the company’s commitment to innovation and precision. But the Toyota philosophy can save your life at the hospital as well. There are over 100,000 deaths in hospitals each year as a result of systematic failure. Graban asserts that a lean manufacturin ...
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The Silent Revolution: Peter Drucker’s Voice Still Resonates The Silent Revolution: Peter Drucker’s Voice Still Resonates
By Elizabeth Haas Edersheim

Published March 7, 2007 9:20 a.m. - A revolution in business has arrived, one built of human assets such as knowledge, information and collaborative exchanges, absent the noisy clamor of factories or the hum of machinery. And who better to shape the role of management during this revolution than the ageless voice of Peter Drucker, whose forward-thin ...
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100 Ways to Kill a Concept: Why Most Ideas Get Shot Down 100 Ways to Kill a Concept: Why Most Ideas Get Shot Down
By Michael Iva

Published March 7, 2007 9:09 a.m. - So, you’ve got an idea. A big idea. But will your idea take flight? Not if you let your concept be killed by all the usual excuses you hear from your managers, your bosses, your spouses—excuses motivated by fear or possessiveness. In this wide-ranging manifesto, Iva offers you ways to persuade someone to embrace your idea, to no ...
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Frontline Leadership: A Cycle of Engagement Manifesto Frontline Leadership: A Cycle of Engagement Manifesto
By George Reavis

Published March 7, 2007 8:59 a.m. - The contact point between your customers and your company is at the front door, at the front counter, on the frontline. And most of your frontline associates are very competent people who can do the work, but George Reavis warns that most companies fail to make the distinction between perfunctory performance and enthusiastic engageme ...
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Lonely Planet: How Relationships Suffer and Why It Matters Lonely Planet: How Relationships Suffer and Why It Matters
By Elizabeth M. Johnson

Published March 7, 2007 8:51 a.m. - As humans, we crave communication and understanding; we crave authentic relationships. And we think that cell phones and email and the Internet will help us find the key to that fairy-tale myth of happily-ever-after that sustains our culture. Instead, we lose authentic connection. Elizabeth Johnson shows you just how esse ...
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