Issue 151 - Published March 22, 2017
The Evolution of Customer Experience: From Consistency to Purpose The Evolution of Customer Experience: From Consistency to Purpose
By Lior Arussy

Published March 22, 2017 12:00 p.m. - “Customer Experience Design has gone through an evolution. To create true customer relevance, companies must raise their aim when designing their experience. Customer experience has a new higher bar: purpose.”
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Powerful Tips for Overcoming Career Setbacks Powerful Tips for Overcoming Career Setbacks
By Bill Treasurer

Published March 22, 2017 12:00 p.m. - “At some point, every leader is confronted with the reality that his or her leadership is seriously and substantially flawed. It is at this precise moment when a leader is faced with a choice: learn and grow or remain blindly loyal to ignorance.”
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How to Transcend the Transactional: Fuel a Lifelong Love Affair with Your Customers and Employees How to Transcend the Transactional: Fuel a Lifelong Love Affair with Your Customers and Employees
By Tara-Nicholle Nelson

Published March 22, 2017 12:00 p.m. - “Those of us who have taken on business as our life’s work must now elevate our thinking. Dedicate yourself and your company to the endeavor of becoming an agent and facilitator of the transformations that people want to make in their lives.”
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The Spark and the Grind: Secrets of the World’s Most Important Creators The Spark and the Grind: Secrets of the World’s Most Important Creators
By Erik Wahl

Published March 22, 2017 12:00 p.m. - “This is the first truth you have to understand about creative endeavors: the spark comes to life at the expense of the grind. You will always run into problems when your efforts stop at the initial spark because rarely is the first spark the hottest and most potent.”
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The Employee Experience: Expectations Alignment and Contracts The Employee Experience: Expectations Alignment and Contracts
By Tracy Maylett & Matthew Wride

Published March 22, 2017 12:00 p.m. - “The Employee Experience is the sum of perceptions employees have about their interactions with the organization in which they work, and an effective Employee Experience doesn’t come to pass without aligned expectations.”
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How to Play With Fire: Equip Your Next Generation of Leaders to Deal with Anything How to Play With Fire: Equip Your Next Generation of Leaders to Deal with Anything
By Digby Scott

Published March 22, 2017 12:00 p.m. - “The vast majority of organizations put too much leadership development emphasis on people who are already in traditional leadership roles. And not enough on the people who are the promise of the future.”
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