Issue 137 - Published Jan. 27, 2016
3 Strategies to Persuade Any Audience 3 Strategies to Persuade Any Audience
By Kenny Nguyen, Gus Murillo, Robert Killeen, Luke Jones

Published Jan. 27, 2016 10:00 a.m. - “While it takes skill and practice to be a great persuasive speaker, anyone can do it. It’s all about understanding your role as a speaker, knowing the audience you’re talking to, and appealing to your audience’s hearts and minds.”
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Bridge the Generational Divide and Build Sustainable Innovation Bridge the Generational Divide and Build Sustainable Innovation
By Robert F. Brands

Published Jan. 27, 2016 10:00 a.m. - “The U.S. business community is facing a war of intelligence attrition. Fortune 500s will see countless experienced knowledge workers walk out the door over the next two decades. … For even those companies that thrive on innovation, the numbers are daunting—and demand action.”
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The Art of Supportive Confrontation: An Essential Element in Creative Conflict The Art of Supportive Confrontation: An Essential Element in Creative Conflict
By Flip Brown

Published Jan. 27, 2016 10:00 a.m. - “Even when issues do not create the appearance of conflict, there are many times when we fail to take the initiative to have the conversations we truly want or need to have because of our fear—which may conscious or subconscious—of creating unpleasant reactions in the other. So what’s a worker to do?”
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It’s Time To Drive “Customer Obsession” From The Top It’s Time To Drive “Customer Obsession” From The Top
By Joseph Michelli

Published Jan. 27, 2016 10:00 a.m. - “Just as all roads lead to Rome, all strategies must lead to the delighted customer, and the fewer twists and turns along the way, the better. That’s the directive handed down by the gods of globalization and cyberspace, who’ve decreed that customers can jump from one company to another on a whim.”
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Consumer Engagement: Holy Grail or Fool’s Gold? Consumer Engagement: Holy Grail or Fool’s Gold?
By Bob Nease

Published Jan. 27, 2016 10:00 a.m. - “Before diving into a serious consumer engagement effort, every leader should be aware of three facts: 1. Engagement is an unnatural act. 2. Engagement is a means, not an end. 3. Behavior trumps engagement. Understanding these three truths helps focus our attention on what really matters.”
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Showing Up: 32 Ways Showing Up: 32 Ways
By Anese Cavanaugh

Published Jan. 27, 2016 9:59 a.m. - “It does not matter if you are a student, a doctor, a CEO, a mom, a dad, a kid, a janitor, a florist, a designer, or a fighter pilot; you have super powers and they’re yours for the taking to use and conquer the world with. You get this life, this company, this adventure, this family, this culture, to show up for. Show up well.”
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