Issue 111 - Published Nov. 20, 2013
Perfecting Your Pitch Perfecting Your Pitch
By Ron Shapiro

Published Nov. 20, 2013 12:00 p.m. - “How often do we come out of an important discussion or a negotiation and ponder what we could’ve done differently to achieve a better result? I decided to articulate a system that allows us to find and speak the ‘words that work’ so that we’re not left thinking ‘Oh I wish I had done/said that differently.’”
More
What is Customer Service? What is Customer Service?
By Steve Curtin

Published Nov. 20, 2013 12:00 p.m. - “Too often, customer service is viewed as a department, a designated employee’s job role, or someone else’s responsibility. To expand on this narrow definition of customer service, I’d like to submit my own definition for consideration: Customer service is a voluntary act that demonstrates a genuine desire to satisfy, if not delight, a customer.”
More
What Ethical Leaders Believe: The Leading in Context Manifesto What Ethical Leaders Believe: The Leading in Context Manifesto
By Linda Fisher Thornton

Published Nov. 20, 2013 12:00 p.m. - “Aristotle said ‘We are what we repeatedly do.’ He was right. Our daily choices define us. They show just how far beyond ourselves we’re thinking, and how we see ourselves in the world. As we navigate the turbulence of today’s workplace, there is power in asking ourselves, ‘What is it that I repeatedly do?’”
More
Rewriting The Myths of Creativity Rewriting The Myths of Creativity
By David Burkus

Published Nov. 20, 2013 12:00 p.m. - “There is a mythology that surrounds creativity. These myths were prevalent almost everywhere I looked—everywhere except in the most innovative companies and people. If we want to be more creative, then we have to learn from these companies and individuals and rewrite the myths of creativity.”
More
How To Future-Proof Your Career How To Future-Proof Your Career
By Jocelyn K. Glei

Published Nov. 20, 2013 12:00 p.m. - “The way we interact with people, the tools we use, and the way we work are all changing. This has huge implications for the way we run our careers. It demands that we reinvent our approach, shifting from a focus on past accomplishments—the ‘resumé model’—to constant self-iteration, or what I think of as the ‘learner’s model.’”
More
The Community of Leaders The Community of Leaders
By Vince Molinaro

Published Nov. 20, 2013 12:00 p.m. - “Leaders today are yearning for something more meaningful. For many of us, the experience of leadership has been mediocre at best. Whatever the experience, you may end up questioning why you ever became a leader in the first place. You also know deep down that there has to be a better way. I’m here to tell you that there is.”
More

  • Thumbnail for 111.06.PerfectingYourPitch
  • Thumbnail for 111.05.DelightYourCustomers
  • Thumbnail for 111.04.7Lenses
  • Thumbnail for 111.02.CreativityMyths
  • Thumbnail for 111.01.FutureProofCareer
  • Thumbnail for 111.03.LeadershipContract




Search manifestos:

Recent Popular Manifestos



View all




TWITTER