Issue 104 - Published April 10, 2013
It's Smart to Suck (Sometimes) It's Smart to Suck (Sometimes)
By Jake Breeden

Published April 10, 2013 12:00 p.m. - “Pride pulls us to do things well, and shame pushes us away from doing things poorly. But in certain critical times—especially when it’s time to do something new—these emotions push and pull us in unwise directions. Sometimes doing your very best is the very worst decision. In fact, sometimes it’s smart to suck.”
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Customer Service is Not a Department Customer Service is Not a Department
By Lee Cockerell

Published April 10, 2013 12:00 p.m. - “As an executive, you may never see or speak to a customer, but you model how they should be treated with every interaction you have, with vendors, creditors, suppliers, and especially your employees. Treat everyone with sincerity and respect and it will trickle down to your customers.”
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Fitting in and Standing Out: Shifting Mindsets from Taking to Giving Fitting in and Standing Out: Shifting Mindsets from Taking to Giving
By Adam Grant

Published April 10, 2013 12:00 p.m. - “We face a tension between two competing motivations: fitting in and standing out. On the one hand, we want to belong—to experience similarity with others. On the other hand, we want to feel unique—to differentiate ourselves from others.”
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How to Boost Your Bottom Line... And Save the Planet, Too How to Boost Your Bottom Line... And Save the Planet, Too
By Mark R. Tercek

Published April 10, 2013 12:00 p.m. - “If you want your company to thrive, you will need to be bold, think big, and be aggressive about pursuing business opportunities that work with the environment, not against it.”
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Time Ain’t Money: Stop Punching the Industrial Age Clock, and Start Embracing the Digital Now Time Ain’t Money: Stop Punching the Industrial Age Clock, and Start Embracing the Digital Now
By Douglas Rushkoff

Published April 10, 2013 12:00 p.m. - “Living in the digital media environment changes a whole lot more than the technologies through which we do business. It has changed our relationship to time—and this is having profound effects on our businesses, our economy, and our customers.”
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